InPost UK, has today announced a deal to provide its 24/7 self-serve parcel locker service to leading online fashion retailer Missguided. As online shopping continues to gather pace, Missguided was keen to offer buyers a convenient contact-free delivery and returns option. The lockers are outdoors, available 24/7 enabling Missguided’s customers to collect or drop returns when they feel safe, and the InPost Lockers are self-serve so there is no interaction with another person. Parcels are delivered first time to lockers which reduces the failed delivery rate. This helps Missguided to lower the strain on its customer service teams and henceforth has a positive financial impact. The InPost delivery service is available immediately, with returns available in the coming days.
Lockers can be found at local railway stations, high streets, petrol station forecourts and supermarket which means customers are able to include contact-free parcel collection or drop off on the go, or whilst doing their food shopping.
Karl Harwood, Head of Distribution at Missguided commented, “We’re constantly looking to be on the forefront and improve our customer experience. Partnering with InPost gives us a unique position with a delivery service that is open around the clock with the added benefits of being contact-free and also more environmentally friendly than home delivery. As we continue to see a real change in consumer behaviour not only towards online shopping, but in customers wanting more control over their deliveries – InPost Lockers will be a great addition to our delivery options. Offering a service that has minimal failed delivery rate is also hugely compelling.”