Find a locker

Our app now lets you to check locker availability and see what size compartments are free, all before you’ve left the house. If a locker is full it will suggest alternatives near to you. Check our 'Find a locker' section. You can also check live availability on our website, but compartment sizes won't display here.

Our largest lockers can fit parcels that are up to 41cm x 38 cm x 64cm – and the maximum weight we accept is 15kg. To avoid any stuck parcels or damaged doors, please don’t try to force your parcel in if it’s a bit too snug.

First, check you’re in the right place

Make sure you’re at the correct InPost location for what you’re trying to do.

• Sending a parcel (drop-off): You can use any InPost Locker or InPost Shop to drop off your parcel.
• Collecting a parcel (pick-up): You’ll need to go to the specific locker or shop listed in your confirmation email or in the InPost App.

If you're at an InPost Locker

Sending a parcel:

• Turn up your phone screen brightness
• Hold your phone around 15cm from the scanner
• Try a slight angle or wiggle

If it still won’t scan, you can manually enter your tracking number using the keypad.

Collecting a parcel: If the locker screen isn’t responding or the code won’t scan, the easiest option is to use the InPost App’s remote opening feature - this lets you open your locker without scanning anything.

Evri parcels: From 1 March 2025, InPost Lockers no longer accept Evri parcels.

Marketplace & Returns parcels The locker will give you the option to select your compartment size on the screen. Please pop your parcel in the smallest compartment size available that your parcel comfortably fits in - never force it in! If only medium or large ones are free, no worries - you can use one of those without any extra charges. Just check the app to see what's available.

Sending with the InPost app If you've bought a digital label from the InPost app you will have already chosen your compartment size. This means the compartment will open right away, and you won't be able to change it at the locker. If you've picked a parcel that's too small, you'll need to cancel your label in the app and purchase a new one.

If you’re at your locker now and need a hand, give us a call on 0330 335 0950 – one of the team will be happy to help.

If you’re on a parcel mission and juggling multiple parcels in one go, we highly recommend writing your 9-digit drop-off code directly onto your parcels (sometimes it’s called a send code). Of course, you don’t have to! It’s just a super handy way to make sure that you scan in the right parcel to the correct compartment. 

You can find this code below your QR code on the email we send you, or if you have the app it will be in the “Sending” tab. 

Another handy tip, you can add a nickname to each of your parcels inside our app - and don't worry, only you'll be able to see these names.