FAQs about InPost

Use InPost’s FAQs – link to our Help page.

Create your own FAQ pages – download the relevant copy below.

Step-by-step instructions and diagrams

If you would like to provide your customers with a visual guide on how to use InPost Lockers, use the images and text below.

Collecting a parcel

Our partner courier will drop your parcel at your chosen locker

You’ll get a text and email containing a collection code

Scan the QR code to open the locker and take your parcel

Returning a parcel

Fill in your details on the returns portal to create your label

Print out the label and attach it to your parcel

Take the parcel to the locker, scan the barcode and put it in the open compartment

A courier will collect the parcel and deliver it back to the retailer